We try hard to make the process as easy as possible.
Registering with us, we will contact you only to offer properties matching your requirements. We do not want to waste your time!
We will always confirm your appointment time and the full address and we will explain who you should be meeting and where. Remember, if you are meeting us at a property please be on time, as we have busy schedules and often we are not able to wait long.
Securing a property
Once you have decided that you do want to take a property, you will have to provide us with a holding deposit. This must be cleared funds only. Until the holding deposit has been received the property will remain available and could be let to another tenant.
We will need to take references which can prove that you are a suitable tenant.
Ideally we would require a previous Landlord reference, an employer`s reference and bank reference. However, in most cases we will accept your last 3 months bank statements and pay slips in place of a bank reference. This is required for every tenant over the age of 18.
Deposits and rent
Once we have taken the holding deposit and you have completed our referencing forms, the property will be removed from the market subject to references and contract. We will need to know your exact move in date of course. You will be required to pay one month rent and one month security deposit on or before your move in date. This must be received in clear funds and can be paid in cash or by bank transfer.
Move in day
By this time we will have received all rent and deposit. Your contracts will be ready to sign by every tenant over the age of 18. You will need to visit us to do this, so we will hand over the keys and proceed with any relevant paperwork. We will also supply you with the telephone number to call in case of issues. If an inventory is supplied, you will have up to 7 days to check it against the property and make any amendments if required.
Once you have received your keys, you have a responsibility to ensure that you keep the property clean, tidy and secure. Your contract will clearly show your exact responsibilities and of course the Landlord’s responsibilities too.
Please make sure that you do not upset your neighbours and take good care of the property and any communal areas during the time that you live there, as although it is your home, it is always your landlord’s property.
May we take this opportunity to welcome you to FF Residential. If you have read this far, it is probably because you are interested in taking a property through our company.
We will do all that we can to make your experience with us as pleasant and easy as possible. We appreciate that once you have moved into your property it is your home. We will always respect that and do everything that we can to ensure that you are as comfortable as possible.
FF Residential, In-house complaints procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
- We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
- We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
- If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
- We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.